Deliveries/Collections

We offer a delivery service on all orders made online or in-store.

- All Store Collections - FREE (Handy Tip - Please check goods are in stock before collection)

 - Unfortunately we are unable to Export outside of Northern Ireland for some products.

**These are guideline prices and once order is confirmed, your postcode can be provided to gain a more accurate delivery cost.

For larger orders we use delivery companies who will deliver your flooring on a pallet by kerbside delivery, meaning it will be brought as close as possible to your entrance. Unfortunately, hauliers insurance does not cover them to enter your property to unpack your order and bring it inside for you so please ensure that you have someone available to receive your delivery and bring it inside. When orders are dispatched, they are in the control of the haulage companies, therefore we can not be held liable for any costs that occur as a result of late arrival. 

It is very important to check your order for signs of damage before accepting your delivery. We use fully insured, highly professional haulage companies, however, if you are unfortunate to have any product damaged in transit, please accept the delivery and mark this on the delivery docket detailing what is damaged and how many packs. Following this, you must contact us directly and provide details and images (if possible) of the damaged goods. We will then act as quickly as we can to replace these items. Regrettably, we are only able to replace any damaged items that have been signed for as damaged (by both yourself and the delivery driver).

Returned goods will incur a 15% re-stocking charge. The returned products must be returned in original manufacturers packaging. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, unfortunately we will have to charge accordingly. Once the goods are inspected, and are not damaged, the refunding process will begin. All returns must be made within 28 days of the order date. Unfortunately, Sale Price/Special Price orders can not be returned unless items within order are damaged.